Refund policy

Returns & Refunds

We hope you love your FORMULA order. If something isn’t quite right, we’re here to help.

Returns

We accept returns of eligible full-price items within 30 days of delivery.

To be eligible for a return, your item must be:

Unused and not slept on
Unwashed and unaltered
Free from stains, makeup, hair, odors, or other signs of use
In its original packaging
In a condition suitable for resale

You’ll also need your order number or proof of purchase.

How to Start a Return

To request a return, email us at advancedformulagroup@gmail.com with your order number and the item you’d like to return.

Once your return is approved, we’ll send you the return address and shipping instructions.

Please contact us before sending anything back. Returns sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for arranging and paying for return shipping.

We recommend using a tracked shipping service and keeping your shipping receipt until your refund has been completed. FORMULA is not responsible for return packages that are lost or damaged in transit.

Original shipping costs are non-refundable.

Sale Items

Items marked as “Final Sale” cannot be returned, exchanged, or refunded.

This does not apply if your item arrives damaged, defective, or different from what you ordered.

Damaged, Defective, or Incorrect Items

Please check your order when it arrives.

If your item is damaged, defective, or different from what you ordered, email us at advancedformulagroup@gmail.com as soon as possible.

Please include your order number, a short description of the issue, and clear photos of the item and packaging.

We’ll review everything and work with you to find the best solution, which may include a replacement or refund.

Exchanges

We don’t currently offer direct exchanges.

If you’d like a different item, you can return your eligible original purchase and place a new order.

Final Sale items cannot be exchanged.

Refunds

Once we receive and inspect your return, we’ll email you to let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card provider may need additional time to process the refund.

Original shipping costs are not included in the refund.

If more than 15 business days have passed since your refund was approved, please contact us at advancedformulagroup@gmail.com.